Return & Refund Policy

1. Overview

At Izzathul Islam High School, we are committed to delivering a high-quality educational experience. This Return & Refund Policy outlines the conditions under which refunds may be issued for tuition fees, admission fees, and other school services.

2. Admission & Tuition Fees

• Cancelled by student/parent (before start of term): Full refund issued within 3–5 business days, excluding the non-refundable registration fee.
• Cancelled by student/parent (after start of term): No refund is provided. The term fee is non-refundable once classes have commenced.
• School closures/cancellations: A pro-rated refund will be issued automatically to your original payment method within 5–7 business days in case of prolonged unexpected school closures.

3. Extracurricular Activities

Fees for optional extracurricular activities are evaluated on a case-by-case basis under the following conditions:

• Refund requests submitted within 7 days of payment may be eligible for a pro-rated refund.
• No refunds are issued for partially attended activity periods beyond 7 days.
• Cancelling participation stops future charges but does not entitle the user to a refund for the current period.

4. School Uniforms & Books Purchases

Purchases are non-refundable once the items have been collected and used. If you receive damaged or incorrect items, please contact our administrative team within 48 hours of purchase and we will resolve the issue or issue a full replacement.

5. Examination Fees

Fees paid for board exams or standardized tests are non-refundable once the registration has been submitted to the respective examination board.

6. How to Request a Refund

To initiate a refund request, please contact us at support@izzathhighschool.com with the following details:

• Full name of the student and registered email address
• Payment receipt or reference number
• Reason for the refund request

Our team will respond within 2 business days and process approved refunds within 5–10 business days, depending on your payment provider.

7. Disputes

If you are dissatisfied with the outcome of a refund request, you may escalate the matter by emailing our administrative officer at grievance@izzathhighschool.com. We will endeavour to resolve all disputes in good faith within 14 business days.

8. Changes to This Policy

Izzathul Islam High School reserves the right to update this policy at any time. Material changes will be communicated via email or a prominent notice on our school portal. Continued use of our services following any changes constitutes your acceptance of the revised policy.